BLACKCLOAK · 7 hours ago

Client Success Specialist

United States

Full-time

Remote

Mid Level

$60K/yr - $80K/yr

3+ years exp

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Cyber SecurityInformation Technology

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Responsibilities

Support the Client Success team to ensure individual, team, company and client success.

Participate in client onboarding sessions.

Assist in the creation of client onboarding materials and follow-up activities.

Conduct periodic outreach to existing clients to ensure clients are utilizing the BlackCloak platform to its fullest extent.

Assist with responding to customer inquiries and coordinating resources to meet those needs.

Participate in client support sessions.

Manage and record client interactions within the BlackCloak set of Client Success tools.

Contribute to client communications and education initiatives.

Maintain working knowledge of BlackCloak’s solutions, platform features, and best practices.

Support external and internal customer-facing initiatives and events.

Participate in on-call shifts for client support, including nights and weekends, or as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SuccessIT Help DeskCybersecurityCompTIA Security+Customer Service SkillsClient OnboardingRelationship Building

Required

3 years of experience in a Customer Success or IT help desk role

Ability to display highly developed customer service soft skills including empathy and relationship building skills

Ability to work under pressure, organize and prioritize responsibilities

Ability to work in a remote environment with a high degree autonomy

Attention to detail and accuracy is a must

Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email

Willingness to travel in limited circumstances

Preferred

Experience working with executive level clients is a plus

2+ year(s) of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus

CompTIA Security+ or similar security experience is a plus