GT Independence · 5 hours ago

Call Center Team Leader (MD)

Sturgis, MI

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Provides daily direction and communication to employees so that calls are answered in a timely, efficient and knowledgeable manner

Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers

Managing employees, ensuring work is handled efficiently and effectively

Provides performance feedback and coaching on a regular basis to each team member

Ensures employees have appropriate training and other resources to perform their jobs

Create and maintain a high-quality work environment

Assists the manager with the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs

Works as a member/leader of special or ongoing projects that are important to area/process improvement

Uses appropriate judgment in upward communication regarding department or employee concerns

Assist with documentation, and training of DocuSign program

Assist in developing and preparing operational plans and reports on project status

Promote adherence to and upholds the company’s mission and values

Other duties as assigned

Qualification

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Team ManagementMicrosoft ProgramsExcelRelationship BuildingProject Management