GT Independence · 5 hours ago
Call Center Team Leader (MN)
Sturgis, MI
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Provides daily direction and communication to employees so that calls are answered in a timely, efficient and knowledgeable manner
Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
Managing employees, ensuring work is handled efficiently and effectively
Provides performance feedback and coaching on a regular basis to each team member
Ensures employees have appropriate training and other resources to perform their jobs
Create and maintain a high-quality work environment
Assists the manager with the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs
Works as a member/leader of special or ongoing projects that are important to area/process improvement
Uses appropriate judgment in upward communication regarding department or employee concerns
Assist with documentation, and training of DocuSign program
Assist in developing and preparing operational plans and reports on project status
Promote adherence to and upholds the company’s mission and values
Other duties as assigned
Qualification
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Required
High School Diploma or GED required
At least 2 years of related experience
Excellent written and oral communication skills
Extensive experience in working on complex projects with critical thinking and problem solving
Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
Demonstrate the ability to balance work pressure with time management skills
Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
Experience in working, initiating, and maintaining a highly effective team
Competent in the use of Microsoft programs and the Internet
Competent use of Excel
Preferred
Associate degree preferred but not required
Benefits
Flexible time off
Competitive wages and benefits
The opportunity to grow professionally
Company
GT Independence
GT Independence is a Family-Owned Company.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Holly Carmichael
Chief Executive Officer
Kate Gauthier, CPA
Chief Financial Officer
Company data provided by crunchbase
