Mercury · 5 hours ago

Sr. Strategic Operations Program Manager - Risk & Compliance

United States

Full-time

Remote

Senior Level

$161K/yr - $201K/yr

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Responsibilities

Partner across Risk, Compliance and Risk Product to help drive critical, cross-cutting projects involving cross-functional teams like Marketing, Customer Support, and Financial Partnerships

Own coordination and communication through large, strategic initiatives, maintaining clarity on the initiative’s workstreams, progress, blockers and next steps

Work directly with senior leaders across the company and with cross-functional partners to work through complexity and ensure that all relevant internal and business needs are accounted for

Drive swift and thorough responses to incidents involving the Risk, Compliance and Risk Product Orgs, keeping customers and internal teams’ needs top-of-mind

Design and implement business and operational systems and processes to simplify operations and support rigorous decision making

Be an integral part of annual planning, helping to ensure that Risk, Compliance, and Risk Product priorities are aligned to company goals

In some cases, partner with Mercury’s data teams to drive analysis and research that will help inform strategy to support high-quality long-term decisions

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Stakeholder managementCompliance knowledgeStrategic project managementData analysisOperational systems designGoogle SheetsNotionTime management skills

Required

Have demonstrated experience leading strategic projects or programs, such as in consulting, Business Operations, Strategic Operations, Chief of Staff, Corporate Development, or other applicable roles

Exceptional stakeholder management skills, with the ability to effectively communicate and influence across various lines of business and senior-level stakeholders, and navigate teams through complex situations

Ability to work independently to identify issues, and proactively propose, build and implement the solutions to address them from the ground-up

Comfortability working in an ambiguous, fast-paced environment, with a strong understanding of when to escalate urgent issues, and to whom

Have a knack for building structure and docs to track large initiatives (Google Sheets, Notion), and comfortability with manipulating, tracking, and interpreting data

Have brought structure and simplicity to a variety of complex and ambiguous business problems

Demonstrate a strong sense of ownership, and can approach new problems with curiosity and first-principles thinking

Excellent oral and written communication skills, and time management skills

Be comfortable operating in a highly-regulated, rapidly evolving, and sometimes ambiguous environment