Summit Racing Equipment · 6 hours ago

Remote Customer Service Representative

Full-time

Remote

Entry Level

$14/hr - $17.50/hr

2+ years exp

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AutomotiveMotorsports

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Responsibilities

With company provided equipment, you must be able to provide excellent customer service utilizing our desktop application, Talkdesk. All calls are inbound, that will consist of the following or more: shipping, returns, warranties, damaged or missing parts, refunds and package tracking.

Other duties to be assigned as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Windows-based systemsInternet navigationASE CertificationsAutomotive knowledge

Required

Candidate must reside in Georgia, Ohio or Tennessee!

High speed cable Internet 25mb plan minimum (No DSL)

Proficiency with Windows-based desktop computer systems

Proficiency in the use and navigation of the Internet

Answer calls in an upbeat, professional manner with customer satisfaction as the number one objective.

Have strong initiative and motivation to succeed.

Ability to recognize customer needs and troubleshoot any issues using all tools at their disposal.

Possess or have a sincere desire to learn some minor technical details about vehicle systems.

Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers.

Ability to follow instructions and respond to leadership direction, meet previously determined department standards, and strive to increase both personal and team production.