Be an early applicantLess than 25 applicants

Company

Airbnb · 6 hours ago

Staff, Advanced Analytics, Community Support Product

United States

Full-time

Remote

Senior Level, Lead/Staff

$172K/yr - $243K/yr

10+ years exp

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Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Data thought partner to product and business leaders across teams through providing insights, recommendations, and enabling data informed decisions

Drive day to day analytics and create scalable data tools

Identify pain points in traveling and hosting and work with product leadership to improve experiences for our guest, host and agent community

Lead and drive data-driven roadmaps for the CS working groups.

Recommend actionable solutions backed by data and metrics to product problems, with the ability to effectively communicate with Product, Operations & Engineering managers of varying technical levels

Build the business insights & reporting platform to detect and support the driving efficacy and efficiency of behaviors and product interfaces and processes across CS platform and contact center network

Perform data modeling of the various entities and using tools & frameworks for optimizing community and agent experiences

Defining and evaluating key metrics in an unstructured problem space including measurement of the ML models that drive product development.

Communicating a robust understanding of what moves these metrics and why

Influence data-driven decisions across business verticals in day-to-day via business reviews, scorecards, self-serve portal, OKRs and planning among others

Influence experimentation & measurement strategies; conduct power analyses, define exit criteria, and use statistical models to improve inference.

Qualification

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Business AnalyticsSQLPythonCausal InferenceMachine LearningStatistical ModelsData ModelingETL FrameworkData Analysis

Required

A minimum of 10+ years of industry experience in business analytics

A degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research)

Experience supporting community support and/or have worked closely with operations teams

Expert skills in SQL

Expert in at least one programming language for data analysis (Python or R)

Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting

Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow)

Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment

Comfortable acting with minimal planning, direction, and supervision

Ability to identify issues both within and outside of your immediate scope, and propose solutions

Benefits

Bonus

Equity

Benefits

Employee Travel Credits

Company

Airbnb

Glassdoor

4.3

Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the internet.

Founded in 2008

San Francisco, California, USA

5,001-10,000 employees

http://www.airbnb.com

H1B Sponsorship

Airbnb has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (119)

2022 (236)

2021 (282)

2020 (244)