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Company

Maximus · 7 hours ago

Director ADVS - Back Office Payments, Refunds and Loan Accounting

United States

Full-time

Remote

Director/Executive

$108K/yr - $125K/yr

10+ years exp

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Business Process Automation (BPA)Consulting

No H1B

U.S. Citizen Only

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Responsibilities

Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.

Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.

Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.

Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).

Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.

Interpret policies, procedures, and goals of the company for subordinates.

Participate in the development and monitoring of the operational budget related to assigned contracts.

Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.

Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.

Act as the primary point of contact for state officials and other outside contacts for the assigned contract.

Direct and control the activities of a broad functional area through several department managers within the company.

Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.

Work on complex issues where analysis of situations or data requires an in-depth knowledge of the company.

Participate in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.

Ensure budgets and schedules meet corporate requirements.

Regularly interact with executives and/or major customers.

Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.

This will be primarily a back office (non-call center) position.

Ensuring Servicing Level Agreements and Requirements are met as dictated by the contract.

Ensuring sufficient staff is available to perform tasks.

Improving existing processes and procedures that increase productivity and quality.

Working with the various teams to create automation that enhances workflow.

Identifying and mitigating potential risks to the organization.

Working with various teams to create adequate reporting designed to monitor activity and mitigate risks.

Ability to work extended hours as necessary based on business need.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

P&L ManagementCustomer Relationship ManagementProcess ImprovementDepartment of Education ExperienceBudget ManagementCLASS SoftwareStaff ManagementRisk MitigationAutomation Creation

Required

Bachelor's degree required

Must reside in the U.S.

Must be a U.S. citizen.

Must be able to pass a criminal background check.

Must not be delinquent or in default on any federal student loans.

Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required

Hardwired internet (ethernet) connection

Internet download speed of 25mbps or higher required (you can test this by going to www.speedtest.net)

Private work area and adequate power source