Koura · 7 hours ago
Contracts Strategic Accounts Customer Service Manager
Tennessee, United States
Contract
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
You will manage a team of Customer Service Representatives dedicated to strategic accounts that ensure coverage and excellent service for these customers.
You will build strong relationships with key customer personnel along with our Sales Managers and Manufacturer Representatives who manage these customers.
You will ensure pricing is updated and correct for each account and monitor all EDI transactions daily.
You will maintain and ensure customer reporting is on time and accurate.
You will work with Schedulers and Plant Managers to ensure orders are on time and shipped properly.
You will maintain customer-specific cross training among CSRs ensuring multiple backups for these accounts.
You will work with multiple teams to ensure that new customers’ specific requirements are achieved on the initial product order.
You will lead projects and other initiatives that improve processes within Dura-Line and to our strategic accounts.
EDI interface between the customer and the I.T. department. Includes on-boarding new customers as well as communicate new customer requirements and opportunities that can automate daily functions.
Qualification
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Required
Must have knowledge/experience of the conduit industry.
Must have 5+ years of supervisory/management experience, preferably in customer service or sales.
Must have previous experience in relationship management with key accounts.
Physical requirements for the position such as mobility, vision, strength, etc. (applicable in line with local laws).
Must be able to work from a computer multiple hours per day and travel 10-20% of the time.
Preferred
A college degree is strongly preferred, but not required.
Benefits
IMMEDIATE Medical, Dental, Vision and Prescription benefits upon hire.
Generous 6% 401(k) match with an additional 3% contribution by Dura-Line. Did I mention that you are FULLY VESTED on day 1 also?
100% Employer Paid Life Insurance, Short-Term Disability and Long-Term Disability
Paid Vacation, Paid Sick time, Paid Holidays, Paid Volunteer Time.
Paid Parental Leave
Tuition reimbursement after 1 year of service.
ENDLESS professional growth potential with our GLOBAL family of Orbia companies.
Company
Koura
Koura is a global leader in the development, manufacture, and supply of fluoro products.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
US Department of Energy
2022-10-19Grant· $100M
Leadership Team
R
Rusti Lee
People Business Partner
Recent News
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