Northern Bank · 6 hours ago

Contact Center Specialist I

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Responds to inquiries and requests from external, internal, and potential customers

Guides online users through the Banks consumer and business electronic banking services, including but not limited to, mobile banking, RDC, bill-pay, and external transfers

Research and resolve issues related to the Bank’s products and services

Troubleshoot customers’ ability to perform online and mobile banking functions

Provide assistance with password resets

Stay current with information systems and training

Processes account maintenance requests and other data entry functions

Performs other deposit related functions as may be required

Promotes and sells new products to existing and/or potential customers thorough a relationship-based approach

Assists customers opening on-line accounts while detecting and preventing fraud

Qualification

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Banking Customer ServiceElectronic BankingDeposit OperationsMobile BankingMS Office applicationsSalesforce CRMRemote Deposit CaptureACH originationBill-payExternal transfersFraud detection

Required

1-2 years’ experience in Banking Customer Service, Deposit Operations, Contact Center and/or Retail Banking

Comprehensive knowledge of the Banks deposit and services. Knowledge of loan products and credit card products

Comprehensive knowledge of the Bank’s electronic services, including but not limited to, consumer and business electronic banking, mobile banking, bill-pay, external transfers, people pay, debit cards, and wire transfers

Practical knowledge of Cash Management services, including but not limited to, ACH origination, DESA, Lockbox, Remote Deposit Capture, and merchant services

Working knowledge of Bank policies and procedures including those governed by Federal or State Regulations

Preferred

Experience/Knowledge of the following is preferred: MS Office applications, e-Manager, eVision, Customer Service Tool, Mobile Banking Admin Tool, Harland Clarke Checking Ordering, Vision Content, Sendpoint Dashboard, FIS IBS Insight, Business Service Tool, RSA, CMSe for Debit and ATM Cards, Data Navigator, Lockbox Central, Xpress Deposit, FXD, and Salesforce CRM