Cala Health · 6 hours ago

Customer Success Specialist

United States

Full-time

Remote

Mid Level

$68K/yr - $93K/yr

3+ years exp

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Responsibilities

Establish and maintain superior relationships with patients

Act as a knowledgeable company representative by effectively interacting with potential patients / customers and existing, new and potential clinicians

Develop and maintain superior knowledge of company products and their use

Maintain awareness of internal activities and developments in other functional areas of the organization such as clinical studies, product development, quality, operations and sales

Provide product support to any customer of Cala products: patients, study participants, clinicians and staff

Responsible for accurate and timely documentation of required interactions; maintains knowledge of product developments in association with case handling and escalation as required

Provide product training to patients, and study participants

Act as a subject matter expert and training resource for internal customers and the Customer Care team

Educate customers regarding product features, and benefits.

Act as a patient advocate, voice of the customer and as a resource for internal customers requiring patient feedback

Support new and emerging business models

Work closely with marketing, product development and sales to develop and refine messaging

Support Territory Managers as needed

Qualification

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Medical Device ExperienceHealthcare ExperienceCustomer Relationship Management (CRM)