Oscar Health · 19 hours ago

Program Associate, Complex Issue Resolution

United States

Full-time

Remote

Mid Level

$94K/yr - $123K/yr

3+ years exp

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Responsibilities

Organize and support daily activities based on the goals of the claims issue resolution program

Identify optimization opportunities to support program objectives

Support implementations end to end to ensure success

Lead certain components of the program

Partner with other departments and various stakeholders to ensure operational excellence

Support a successful program end to end through assisting in project plan development, keeping your stakeholders in the loop on status, proactively flagging, managing escalations, tracking and helping to resolve program risks and milestones, and supporting program retros to assess strengths and weaknesses

Support the tracking and monitoring of controls

Develop tools and standards to support team programs year over year based on program retros

Develop meeting materials, track and follow-up on action items, assist with management of all project plans

Compliance with all applicable laws and regulations

Other duties as assigned

Qualification

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Program ManagementChange ManagementProcess ImprovementStakeholder ManagementProject ManagementHealthcare ClaimsPMP CertificationSix Sigma Certification