Modernize · 15 hours ago

Account Manager

United States

Full-time

Remote

Entry, Mid Level

$52K/yr - $75K/yr

2+ years exp

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Information ServicesInformation Technology

Comp. & Benefits

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Responsibilities

Understand clients' objectives, approaches, results, and challenges to create strategic account plans that drive satisfaction, retention, and lifetime value.

Meet with customers, from Directors to C-level executives, owner operators, to present and gain commitment to optimized campaign solutions.

Network within our account base to provide key recommendations, testimonials, and case studies to stakeholders.

Work with marketing, sales, product, and engineering to ensure high standards of service across the organization.

Demonstrate expertise in our solutions and operational processes.

Develop plans to maximize opportunities and ensure customer loyalty through consistent delivery excellence.

Monitor and maintain the health of client relationships.

Challenge conventional thinking to find new ways to improve program success.

Relate business decisions to their impact on the company's bottom line.

Analyze data to identify risk factors and optimize performance.

Accurately forecast and track key account metrics.

Prepare and deliver ongoing account performance reports.

Uphold our core values and collaborate positively across departments.

Qualification

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Account ManagementData AnalysisClient Relationship ManagementBusiness Intelligence ToolsExcelSalesforceLead GenerationDigital Demand Generation MarketingBusiness AcumenTableau