Reliable Sign Supply ยท 6 hours ago
Tech Support Specialist
United States
Full-time
Remote
Entry Level
$40K/yr - $58K/yr
1+ years exp
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Responsibilities
Provide technical support and assistance to clients via phone, email, or in-person.
Diagnose and troubleshoot technical issues with our products and services.
Guide clients through step-by-step solutions and provide clear instructions.
Document and track customer interactions and technical issues in our system.
Collaborate with other departments to resolve complex issues.
Identify recurring issues and suggest improvements to enhance customer experience.
Stay updated with the latest product information and technical advancements.
Qualification
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Required
Proven experience as a Technical Support Specialist or similar role.
Strong problem-solving skills and attention to detail.
Excellent communication skills, both written and verbal.
Proficiency in using support software and tools.
Ability to work independently and as part of a team.
Customer-oriented mindset with a commitment to providing excellent service.
Preferred
1-3 years of experience in a comparable position.
Benefits
Health benefits fully paid for the employee.
Flexible Paid Time Off Policy to help you balance work and personal life.
11 company holidays per year to celebrate and recharge.
Paid parental leave to support you and your family.
401K with matching contributions to secure your financial future.
Learning and development allowance to foster career growth.
A diverse, inclusive, and fun team that values your unique contributions!
Company
Reliable Sign Supply
RSS was founded in 2020 with the hopes of changing the sign supply industry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
