HP · 6 hours ago
IT Operations Service Delivery Rep - Limited Term Position
Georgia, United States
Full-time
Remote
Entry Level
$46K/yr - $55K/yr
2+ years exp
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Responsibilities
Monitors systems to identify performance issues, operating within defined timeframes for incident escalation and ensuring adherence to established protocols for troubleshooting simple to moderately complex incidents.
Establishes trust and becomes a reliable advisor to customers and internal businesses/end users, offering valuable insights and solutions.
Acts as the on-site liaison to provide real-time status updates and information to the client, facilitating effective communication.
Executes installations and/or configurations following standardized procedures, while also assembling and integrating system/products proficiently.
Conducts regular maintenance activities, which may encompass tasks such as carrying out tape/backup operations.
Demonstrates an understanding of key metrics utilized to monitor service delivery compliance to budget, quality standards, and customer requirements, proactively addressing any deviations.
Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement.
Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data.
Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.
Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.
Qualification
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Required
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 2-4 years of work experience, preferably in maintenance, quality, or a related field.
Monitors systems to identify performance issues, operating within defined timeframes for incident escalation and ensuring adherence to established protocols for troubleshooting simple to moderately complex incidents.
Establishes trust and becomes a reliable advisor to customers and internal businesses/end users, offering valuable insights and solutions.
Acts as the on-site liaison to provide real-time status updates and information to the client, facilitating effective communication.
Executes installations and/or configurations following standardized procedures, while also assembling and integrating system/products proficiently.
Conducts regular maintenance activities, which may encompass tasks such as carrying out tape/backup operations.
Demonstrates an understanding of key metrics utilized to monitor service delivery compliance to budget, quality standards, and customer requirements, proactively addressing any deviations.
Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement.
Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data.
Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.
Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.
Preferred
Agile Methodology
Amazon Web Services
Auditing
Automation
Business Process
Business Requirements
Change Management
Computer Science
Data Analysis
DevOps
Finance
Information Systems
Information Technology Infrastructure Library
IT Service Management
Linux
Microsoft Azure
Project Management
SAP Applications
Scrum (Software Development)
Technical Support
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview)
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10,001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (175)
2022 (179)
2021 (197)
2020 (174)
Funding
Current Stage
Public CompanyTotal Funding
$4.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
2002-05-02IPO· undefined
Leadership Team
Mary Ann Yule
President & CEO, Canada
Marie Myers
Chief Financial Officer
Recent News
GlobeNewswire News Room
2024-10-30
2024-10-29
2024-10-27
Company data provided by crunchbase
