Effortless Office · 7 hours ago
Service Delivery Tier 2 Analyst
Las Vegas, NV
Full-time
Remote
Mid Level
$21/hr - $26/hr
3+ years exp
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Responsibilities
Excellent inter-personal skills; as good with people as you are with computers
Experience providing high quality customer desktop support for desktop applications and devices such as printers. This includes fast response rates and accurate and thorough resolutions to desktop issues
Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
Data administration, retention and recovery experience and knowledge of the different methods and techniques of data retention
Experience with Basic networking including wireless, wired, security and basic design
Producing support documentation for supported products
Corporate applications including Microsoft Office and Adobe applications
Active Directory account administration
Microsoft Outlook and corporate email systems (interfacing at a high level like accounts and connection to the server)
A high level of communication skill including written and verbal skills. Verbal skills include the ability to communicate technical I.T. issues to non-I.T. technical staff
A college degree or equivalent work experience (4+ years)
Excellent communication, presentation, writing and editorial abilities
Excellent organizational and time management skills
Security oriented
Apply attained experiences and knowledge in solving problems that are intermediate or complex in scope, requiring in-depth evaluation as well as the ability to identify problems in advance and propose solutions
Require limited supervision and direction; drive results, and set priorities appropriately and independently
Ability to work on a 24x7 on-call, weekday and weekend schedule
A passion for IT
Experience with enterprise class level networking
Scripting – basic logon scripts, etc
Excellent customer support experience, understanding and creative personality
Higher education or small/mid-sized business IT production experience
Experience with desktop imaging
Experience in USB and Wireless printer analysis to include setup, redirection and resolution issues
Experience with VMware
N+ and/or MCSE Certifications
A Tier 2 IT Tech Support agent demonstrates the ability to work harmoniously with others to accomplish tasks, promotes a positive work environment, and demonstrates respect for others. This position is required to communicate effectively with others and provide constructive suggestions to improve team performance. A candidate's reliability to consistently work their required shift will be a considered factor in selecting the right candidate.
Qualification
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Required
High School diploma or equivalent (Degree preferred)
3-7 Years of IT, Help Desk and/or MSP experience
Excellent inter-personal skills; as good with people as you are with computers
Experience providing high quality customer desktop support for desktop applications and devices such as printers. This includes fast response rates and accurate and thorough resolutions to desktop issues
Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
Data administration, retention and recovery experience and knowledge of the different methods and techniques of data retention
Experience with basic networking including wireless, wired, security and basic design
Producing support documentation for supported products
Corporate applications including Microsoft Office and Adobe applications
Active Directory account administration
Microsoft Outlook and corporate email systems (interfacing at a high level like accounts and connection to the server)
A high level of communication skill including written and verbal skills. Verbal skills include the ability to communicate technical I.T. issues to non-I.T. technical staff
A college degree or equivalent work experience (4+ years)
Excellent communication, presentation, writing and editorial abilities
Excellent organizational and time management skills
Security oriented
Apply attained experiences and knowledge in solving problems that are intermediate or complex in scope, requiring in-depth evaluation as well as the ability to identify problems in advance and propose solutions
Require limited supervision and direction; drive results, and set priorities appropriately and independently
Ability to work on a 24x7 on-call, weekday and weekend schedule
A passion for IT
Preferred
Experience with enterprise class level networking
Scripting – basic logon scripts, etc
Excellent customer support experience, understanding and creative personality
Higher education or small/mid-sized business IT production experience
Experience with desktop imaging
Experience in USB and Wireless printer analysis to include setup, redirection and resolution issues
Experience with VMware
N+ and/or MCSE Certifications
Benefits
Health, dental, and vision insurance
401K
Paid time off and holidays
Opportunities for career growth and development
Training and certification support
Company
Effortless Office
Effortless Office is a Hybrid Managed Services Provider that delivers and fully supports secure cloud products and services giving customers a single solution provider for entire IT environments.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Benjamin Gayheart
Founder
Leif Cederblom
Chief Experience Officer
Company data provided by crunchbase
