92 applicants

Company

Veradigm® · 5 hours ago

Associate Support Consultant- REMOTE

Salt Lake City, Utah, United States

Full-time

Remote

Entry Level

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Electronic Health Record (EHR)Health Care

No H1B

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Responsibilities

Provide live chat, email and phone service to Practice Fusion’s EHR community

Be the platform expert and educate doctors and their staff on the functionality and use of the Practice Fusion EHR

Maintain high levels of customer satisfaction by providing fast and accurate responses

Be a champion of change management with both internal and external customers

Document and manage customer interactions in our Salesforce CRM system

Support leadership and actively contribute to key business initiatives

Be an ambassador for culture and company; driven to create promoters and evangelists for Practice Fusion

Identify trends and offer feedback to improve systems and processes to enhance customer satisfaction and engagement with our platform

Qualification

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Salesforce CRMEHR KnowledgeHigh-Volume Call Center Experience

Required

Bachelor’s degree (preferred)

Previous customer service experience from a high-volume call center environment

Creative and effective problem-solving skills

Excellent written and verbal communication skills

Friendly, patient and professional phone demeanor

Dependable with the ability to work in a fast-paced environment

Capable of working in a remote setting currently

Can be available to work between the hours of 8:00am EST- 8:00pm EST

Benefits

Medical

Dental

Vision insurance

Company paid life insurance

Retirement savings

Holidays

Vacation

Company

Veradigm®

Veradigm is an integrated data systems and services company that combines data-driven clinical insights with actionable tools to help healthcare stakeholders improve the quality, efficiency, and value of healthcare delivery—these stakeholders include biopharma, health plans, healthcare providers, network partners, and most importantly, the patients they serve.

Founded in 1986