50 applicants

Company

Mitek Systems · 1 day ago

Customer Implementation Manager

United States

Full-time

Remote

Senior Level

$95K/yr - $120K/yr

5+ years exp

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Responsibilities

Manage complex project plans that include customer integration, testing, training and deployment activities.

Ensure teams meet all requirements by completing jobs properly according to their contract or agreement with the client.

Partner with Product and Engineering teams to make sure priorities are in line with customer needs for successful implementation and planning.

Communicate product enhancement information from internal and external stakeholders to support the customer implementations.

Coordinate between product, engineering and customer teams to manage toward a successful implementation.

Create test and training plans and support testing and training activities.

Partner with Sales and Professional services for pre-sales, onboarding, and post-sales analyses to ensure customer satisfaction and identify gaps in the customer onboarding process.

Partner with the Customer Success team to proactively and reactively sample customer traffic and communicate insights back to the customer and product development teams during implementation and onboarding.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Implementation ManagementBanking Technology SolutionsProject Management SoftwareMicrosoft OfficeMitek Check Fraud DetectionModel GovernancePMP CertificationPRINCE II Certification

Required

5+ years of Implementation Manager experience.

Bachelor's Degree in appropriate field of study or equivalent work experience.

Banking industry knowledge and/or experience with banking technology solutions.

Excellent written and verbal communication skills.

Solid organizational skills including attention to detail and multitasking skills.

Strong working knowledge of Microsoft Office.

Experience with project management software tools.

Preferred

Experienced with Mitek's Check Fraud Detection product.

Familiar with Model Governance.

Project Management Professional (PMP) / PRINCE II certification.

Company

Mitek Systems

Mitek Systems is a software company that specializes in digital identity verification and mobile image processing system.

Founded in 1986

San Diego, California, USA

501-1,000 employees

https://www.miteksystems.com

H1B Sponsorship

Mitek Systems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2023 (6)

2022 (7)

2021 (5)

2020 (4)