Umpqua Health · 17 hours ago
Provider Relations Specialist
Remote-United States
Full-time
Remote
Mid Level
$40K/yr - $50K/yr
3+ years exp
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Responsibilities
Gather from our vendor and conduct secret shopper calls to evaluate provider performance, customer service, and adherence to service standards.
Document findings accurately and provide actionable feedback to improve provider-patient interactions.
Gather metrics and performance indicators to assess the quality of services provided by healthcare providers.
Conduct regular audits and reviews to identify areas for improvement and ensure compliance with contractual agreements and regulatory standards.
Collaborate with providers to address any issues or concerns related to service quality and adherence to guidelines.
Gather and analyze data related to provider performance, patient satisfaction, and service outcomes.
Compile reports and presentations to communicate findings and recommend strategies for improvement.
Utilize healthcare management software and databases to maintain accurate records and track performance metrics.
Work with department to support the development and implementation of training programs to educate providers on our organization's services, protocols, and standards.
Collaborate with internal departments to ensure training materials are accurate, up-to-date, and aligned with regulatory requirements.
Work with department to support training sessions, webinars, and workshops to disseminate information and address provider inquiries.
Assist in administrative tasks such as scheduling meetings, maintaining calendars, and coordinating logistics for events or training sessions.
Prepare and organize documentation, reports, and presentations for internal and external stakeholders.
Serve as a liaison between providers and internal departments to facilitate communication and address administrative needs.
Perform other duties as assigned by management needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values.
Qualification
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Required
Bachelor's degree in Healthcare Administration, Business Administration, or related field or equivalent experience
Minimum of 3 years of experience in provider relations, healthcare administration, or a related field.
Strong understanding of healthcare operations, regulations, and industry trends.
Excellent communication, negotiation, and interpersonal skills.
Analytical mindset with the ability to interpret data and identify trends.
Proficiency in Microsoft Office Suite and healthcare management software.
Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
Preferred
Experience in conducting secret shopper calls and quality assurance monitoring
Company
Umpqua Health
Umpqua Health helps improve the health and well-being of the community by delivering easily accessible and quality healthcare.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nancy Rickenbach
Chief Operating Officer
F. Douglas Carr
Chief Medical Officer
Company data provided by crunchbase
