Legacy Restoration · 22 hours ago

Call Center Representative - Remote Opportunity

Plymouth, MN

Full-time

Remote

Entry Level

$15/hr - $18/hr

2+ years exp

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Responsibilities

Uses professional communication etiquette and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments.

Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer's specific needs.

Provides solutions to resolve customer complaints and concerns over the course of the call (applying persuasion techniques to influence as appropriate) -- always presenting the most accurate product and service information.

Maintains professional composure when actively asking customers for the sale.

Enters data into the system in real-time, editing for accuracy during the call.

Responding to incoming e-mail correspondence in an articulate and comprehensible manner that enhances the overall customer experience.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call Center ExperienceSales SkillsComputer KnowledgeCRM ProficiencyCoaching ReceptivenessMicrosoft ProficiencyOptional ScriptingWindows Operating SystemComputer SpecificationsUSB Headset2nd MonitorPersuasion TechniquesGoal-Oriented