TimelyCare · 1 day ago

Part-Time Care Coordinator, Student Success Coach

Ft. Worth, TX

Part-time

Remote

Entry Level

$25K/yr - $28K/yr

3+ years exp

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Responsibilities

Providing white-glove, compassionate, and high-quality care coordination services to members for all TimelyCare service lines (i.e. Counseling, Psychiatry, Medical, Health Coaching, and Student Success) by removing barriers and providing end-to-end resolution to members’ presenting referral needs and will support in connecting members with services outside of TimelyCare as indicated.

Work as a vital member of an integrated multidisciplinary team responsible for meeting students’ healthcare, academic, and basic needs.

Coordinates with internal and external partners ensuring member and provider requests and questions are handled appropriately and in a timely manner.

Provide direct coaching, support, and connection to campus resources to members via TimelyCare applications/platform.

Maintain positive relationships with internal and external partners.

Provide education along with effective and impactful information and solutions to members’ presenting needs, including anticipating needs and acting proactively.

Thoroughly documents inquiry outcomes for accurate tracking and analysis.

Responsible for communicating directly with members (video, audio, text, email, etc.) who have recently utilized TimelyCare services to provide additional support that may be needed following their visit.

Collaborates with key point people on college campuses of students/employees who have been referred for further evaluation.

Assists and collaborates with internal and external partners with accommodations letters, records requests, and provider deactivations.

Actively monitors all flagged comments through the online Peer Community. Escalates to the Crisis Response Team when imminent crisis comments present so that immediate care can be provided.

Maintain all records confidentially and securely.

Develops knowledge of community resources and coordinates care between TimelyCare services and external resources such as community resources or those located on campus.

Refers cases to care progression as appropriate.

Performs other duties as assigned while managing workload and assignments effectively.

Qualification

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