57 applicants

Company

Synapticure Inc. · 1 day ago

Care Team Operations Associate

United States

Full-time

Remote

Entry Level

$22/hr - $26/hr

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Responsibilities

Serve as a liaison between patients, caregivers, and healthcare providers, scheduling appointments, managing care coordination, and handling patient advocacy needs in adherence to HIPAA guidelines.

Collect and accurately document patient information, clinical data, and scheduling details, adhering to standardized procedures to maintain quality and efficiency.

Work closely with the multidisciplinary Care Navigation Team and other Synapticure staff to provide a supportive, seamless experience for patients.

Represent Synapticure professionally in verbal and written communication, providing clear, empathetic support and information to patients, caregivers, and stakeholders.

Coordinate referrals, manage member mailings, handle correspondence, and provide logistical support to facilitate patient care.

Adapt to changing priorities and work creatively to address healthcare system challenges that impact patient care.

Build rapport and trust quickly with members through non-judgmental, empathetic interactions to enhance member experience.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Electronic Health Record (EHR)Patient scheduling platformsMedical records handlingPatient communication

Required

High school diploma or equivalent required.

Exceptional verbal and written communication skills, with the ability to clearly articulate information to patients and colleagues.

Demonstrated empathy, organization, and adaptability, with a commitment to patient-centered service.

Self-motivated and able to prioritize and complete tasks efficiently, while adjusting to evolving patient and organizational needs.

Preferred

Preferred experience includes handling medical records, patient communication, and working in rapidly evolving environments such as startups.

Familiarity with Electronic Health Record (EHR) systems and patient scheduling platforms.

Benefits

Remote-first design with work from home stipend

Competitive compensation

401(k) with matching contribution from day 1

Medical, Dental and Vision coverage for you and your family

Life insurance and Disability

Generous sick leave and paid time off

Fast growth company with opportunities to progress in your career

Company

Synapticure Inc.

Synapticure brings expert virtual care to individuals and caregivers living with neurodegenerative diseases, including Parkinson's, Alzheimer's and related dementia, ALS, and more conditions.

Founded in 2019