Contrast Security · 2 days ago

Technical Account Manager

Remote USA

Full-time

Remote

Mid, Senior Level

$100K/yr - $115K/yr

5+ years exp

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Responsibilities

Address all technical questions or concerns that arise from customer engagements. Communicate product related updates in a timely manner.

Follow the Scale practices and strategy for each customer based on customer needs and product satisfaction. Ensure smooth handoffs from sales to onboarding and from onboarding to business outcomes, adhere to processes and procedures laid down and maintain data integrity in recording systems.

Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of Contrast's products and potential growth. Cultivate relationships with executives and key stakeholders to ensure a successful long-term business partnership and become an expert on your customers' deployment of Contrast.

Regularly review adoption and usage trends and work closely with customer and Contrast teams to address adoption blockers. Assess accounts, make recommendations and escalate to the proper stakeholders when necessary

Develop and maintain Contrast advocates for references, case studies, etc. and bring intelligent product feedback and recommendations from customers back to the Contrast Product team.

Juggling multiple accounts and activities simultaneously with attention to detail.

Contribute to the development of industry-leading processes and best practices for delivering application security to scale customers. Partner with renewal and sales specialists to help ensure renewal and expansion opportunities are identified and closed successfully.

Qualification

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Technical Account ManagementSecurity Operations (SOC)AgileCI/CDDevSecOpsData AnalyticsSaaS Experience

Required

5+ years of experience working in a data driven role as a Technical Account Manager, Sales Engineer, Data Engineer or similar role at a SaaS company in the security space

Experience working with Security Operations (SOC) teams

Solid understanding of modern SDLC and software engineering practices, including Agile, CI/CD, and DevSecOps

Exceptional verbal and written communication skills, including the ability to lead and facilitate meetings and presentations, as well as create content for documentation deliverables.

Process and data oriented, with strong problem-solving ability

A bachelor’s degree is required.

Experience with these types of customer engagements: Executive business reviews, Training, Creating structured programs to drive adoption, Creating and executing against success/project plans, Positive engagement based on insights from data