Artifact Uprising® · 2 days ago

Customer Experience Phone Agent (Seasonal)

Denver, CO

Full-time

Remote

Entry Level

$20/hr - $20/hr

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Comp. & BenefitsU.S. Citizen Only

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Responsibilities

PHONE SUPPORT: Respond to inbound customer calls promptly and professionally, addressing their inquiries, concerns, and issues.

ISSUE RESOLUTION: Effectively troubleshoot and resolve customer problems, ensuring high customer satisfaction.

PRODUCT KNOWLEDGE: Develop a deep understanding of our products/services to provide accurate information and customer assistance.

CUSTOMER ASSISTANCE: Assist customers with product inquiries, order status updates, billing questions, and resolve technical issues. (While this is mainly on phones, may include some emails and/or chat)

DOCUMENTATION: Accurately record and document all customer interactions, including issues and resolutions in our CRM system.

QUALITY ASSURANCE: Ensure all interactions adhere to company policies, procedures, and service quality standards.

FEEDBACK AND IMPROVEMENT: Provide valuable feedback to the team and management regarding common customer issues, allowing for continuous improvement in products and processes.

CUSTOMER EDUCATION: Educate customers on product features, usage, and best practices to enhance their overall experience.

UPSELLING AND CROSS-SELLING: Identify opportunities to upsell or cross-sell additional products or services.

TEAM COLLABORATION: Collaborate effectively with other departments, such as technical support and customer experience.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceCRM systems proficiencyCall center softwarePatience