61 applicants

Company

Willow Health · 2 days ago

Patient Access Associate

New York, NY

Full-time

Remote

Entry Level

$50K/yr - $65K/yr

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Responsibilities

Ensures that practice operations and team members are knowledgeable of and in compliance with applicable regulatory, licensing, billing, and accrediting agency standards.

Assists with clinic communications strategies and promotes effective communication dialogue between clinicians through regularly scheduled meetings and asynchronously.

Compile patient service feedback survey responses to share with the team, including summarizing outcomes and recommending processes to improve performance.

Ensures that patient concerns/complaints are addressed within 24-48 hours.

Run daily insurance verification for all new and existing patients.

Outline and articulate the billing responsibilities of all new patients, including co-pays, co-insurance, and any other self pay requirements.

Requires understanding of insurance deductibles and verification platforms.

Support billing issues with external vendors, focusing on insurance pre-authorization, eligibility, and benefits for medical claims.

Develops, prepares, and interprets program data to provide actionable reports for leadership and clinical teams.

Support clinical operations during technology downtimes and other unplanned events.

Provide day-to-day clinical operations support to the care team, including faxing, follow-up with patients, and form completion as needed.

Cover Willow’s front desk when the team is on break and / or out of office.

Qualification

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Pre-authorizationInsurance eligibilityMedical claimsDigital EMRTelehealth platformCustomer experiencePatient onboarding

Required

Strong knowledge of pre-authorization, insurance eligibility, and benefits processes

Experience in insurance and medical claims

Ensures that practice operations and team members are knowledgeable of and in compliance with applicable regulatory, licensing, billing, and accrediting agency standards

Assists with clinic communications strategies and promotes effective communication dialogue between clinicians through regularly scheduled meetings and asynchronously

Compile patient service feedback survey responses to share with the team, including summarizing outcomes and recommending processes to improve performance

Ensures that patient concerns/complaints are addressed within 24-48 hours

Run daily insurance verification for all new and existing patients

Outline and articulate the billing responsibilities of all new patients, including co-pays, co-insurance, and any other self pay requirements

Requires understanding of insurance deductibles and verification platforms

Support billing issues with external vendors, focusing on insurance pre-authorization, eligibility, and benefits for medical claims

Develops, prepares, and interprets program data to provide actionable reports for leadership and clinical teams

Support clinical operations during technology downtimes and other unplanned events

Provide day-to-day clinical operations support to the care team, including faxing, follow-up with patients, and form completion as needed

Cover Willow’s front desk when the team is on break and / or out of office

Comfort with or ability to quickly learn digital clinic tools (e.g., digital EMR, telehealth platform, digital intake forms, etc.)

Experience and comfort working directly with customers / patients in a customer experience capacity

Excellent organizational skills

Ability to follow outlined operational processes related to patient onboarding (e.g., establishing patient charts, welcome patients to the clinic, completing insurance checks)

Ability to quickly understand, respond to, and address challenges as they arise throughout the day in clinic

Comfort in working with clinical teams, including LCSWs, LMHCs, Care Managers, Psychiatrists, Psych NPs, and Licensed Peers

A desire to improve mental health care delivery

An openness to and ability to respond to constructive feedback

Preferred

Strong leadership skills and ability to gain the confidence of faculty, staff, leaders, colleagues, etc.

Ability to display a professional, positive attitude with strong interpersonal skills and communication skills required and must be able to work independently and collaboratively to meet deadlines

Highly detail-oriented, self-motivated, efficient, and strong organizational skills

Demonstrate a high degree of flexibility in accepting work assignments with the ability to effectively prioritize tasks, understand processes, and resolve issues