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CSC Generation · 5 months ago

Culinary Lead (Sur La Table)

Ann Arbor, MI

Part-time

Onsite

Entry, Mid Level

1+ years exp

CSC Generation is the parent company of Sur La Table, which offers a selection of exclusive and premium-quality goods for the kitchen and table. The Culinary Lead plays a crucial role in inspiring customers throughout their culinary journey while supporting the Resident Chef in managing culinary employees and driving business results.

AnalyticsFinanceRetailSoftware

Responsibilities

Models and directs employees to ensure customer service standards are met

Delivers and holds employees accountable for an exceptional cooking class experience at every class using recipes and game plans provided

Contributes to an environment where employees are informed and capable by supporting and/or delivering training for all employees

Maintains proper storage, prep and service procedures and maintains all equipment and workspaces to ensure sanitary conditions

Ensures all food items are cooked and served at the correct temperature

Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed

Provides coaching in the moment and performance feedback to culinary employees

Seeks opportunities to increase cooking class and retail sales and directs culinary employees to execute sales plans

Anticipates and solves problems by taking decisive action, follows up with the Resident Chef

Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary

Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data

Appropriately partners with Resident Chef, HQ Culinary Team, Human Resources and other departments as needed or necessary

Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office

Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy

May handle, serve, and pour liquor, wine and beer and/or mix ingredients, such as liquor, soda, water and etc. in order to prepare cocktails and other drinks

Additional responsibilities as assigned by Resident Chef

Qualification

Culinary degreeFood Handlers CertificationTeaching experienceKitchen management experienceSales motivationMS Office SuiteFinancial managementCommunication skillsLeadership skills