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Trial Library · 5 months ago

Ally Navigator

United States

Contract

Remote

Mid Level

Trial Library, Inc. is a venture-backed startup focused on improving health equity in oncology clinical trials. As an Ally Team Navigator, you will guide patients and their families through the clinical trial process, ensuring they receive the support and information needed to participate in therapeutic trials.

Health CareMedicalOncologyWellness

Responsibilities

Liaison between health systems, community providers, and patients

Navigate patients through the clinical trial screening and enrollment process

Provide individualized counseling on social determinants of health and assist patients with applying for and utilizing resources to overcome barriers to accessing care

Facilitate seamless hand off to clinical research sites and ensure relevant patient medical records are transferred

Maintain short-term and long-term follow up with patients as needed

Practice cultural humility when engaging with patients and families

Respond quickly to inbound inquiries from Trial Library users, including but not limited to patients, clinicians, researchers

Document and follow up to resolve any issues that may arise throughout the patient experience

Contribute to and refine internal SOPs for Ally Navigation Services workflows

Prepare and maintain weekly status reports of patient tracking, provider outreach, and other Ally Navigator activities to help drive business decisions

Work with Product, Engineering, and Operations team to improve patient experience and drive product adoption of Trial Library through development of new features, design, internal and external workflows, and service lines

Generate external-facing content for clinical trial education and clinical trial resources

Support a diverse, inclusive, equitable, and performance-oriented culture, ensuring that team members thrive and organizational outcomes are met

Qualification

Clinical research experiencePatient navigationData analysisMultilingualEmpathetic attitudeCommunication skillsOrganizational skillsInterpersonal skillsFlexibilityAdaptability