FanDuel · 7 hours ago

VIP Area Director - Casino

Remote US

Full-time

Remote

Director/Executive

$133K/yr - $183K/yr

8+ years exp

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Responsibilities

Effectively manage and coach a FanDuel Group VIP team in order to guide them towards KPIs geared around service levels and customer satisfaction

Build out essential monthly / quarterly plans for your area's Account Managers, that execute the department's strategy

Collaborate with other VIP Area Directors & Senior Managers to deliver a holistic view on FanDuel group VIP customers

Be accountable for your team's Account Manager service scorecard performance

Build strong development plans for each employee within your area

Be the key escalation point for all VIP BAU issues that may arise

Work with internal stakeholders on ensuring the highest quality training programs are in place, focusing on Compliance, Customer Experience and Professionalism

Keep Compliance and Responsible Gaming at the heart of all we do

Monitor overall team performance to ensure that bonuses, gifts, and hospitality invitations are offered in a responsible manner in accordance with business requirements

Execute upon VIP Senior Director / VP's initiatives regarding performance & strategy

Meet and host VIPs at Hospitality events and mentor team members to do the same

Deliver against company Responsible Gaming protocols

Provide strong leadership, professionalism and strategic planning for your Area

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Casino Industry ExperienceManagement ExperienceExcelData PresentationStrategic PlanningCoachingComplianceCustomer ExperienceRelationship BuildingTeam Management