Bloomerang · 8 hours ago

Manager, Account Management

Remote, US

Full-time

Remote

Mid, Senior Level

$79K/yr - $119K/yr

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CRMNon Profit

Work & Life Balance

No H1B

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Responsibilities

Lead and manage the Account Management team. Providing guidance, coaching, and mentorship to ensure they are equipped to successfully expand sales within the existing customer base.

Develop and implement strategies and action plans focused on identifying opportunities and closing deals with existing customers to achieve expansion sales targets.

Build and maintain strong relationships with existing customers, identifying upselling and cross-selling opportunities, and collaborating with the marketing team to develop effective customer engagement strategies.

Oversee the expansion sales process from identifying opportunities to closing deals, and ensuring the team follows established best practices and processes.

Utilize SFDC, Outreach and Gong analytics to identify trends, opportunities, and areas for improvement, and tracking progress toward expansion sales targets. Provide regular performance evaluations and feedback to team members to ensure continuous improvement.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales LeadershipData AnalysisSaaS ExperienceCRM ProficiencySFDCGong AnalyticsMarket ResearchProduct KnowledgeIndustry UnderstandingDrive to Win

Required

Proven experience as a Sales Manager, with a track record of consistently meeting or exceeding expansion sales targets with an existing customer base.

Strong background in building and maintaining customer relationships, identifying upselling and cross-selling opportunities, and creating effective customer engagement strategies.

Proficiency in utilizing SFDC, Gong, and Outreach data analytics and sales reports to make data-driven decisions, optimize sales processes, and drive strategic expansion sales initiatives.

Demonstrated ability to lead, mentor, and coach a sales team, fostering a motivated and collaborative team culture that consistently delivers results - including daily monitoring of KPIs and SFDC dashboards.

Willingness to dig in with a customer or rep to understand the situation and find a path forward.

Always seeking a path to deliver 100%+ for the team.

Preferred

Prior experience in the SaaS industry or related software solutions, particularly in account management or expansion sales, is a valuable asset.

Familiarity with Customer Relationship Management (CRM) software and sales analytics tools can streamline sales processes and data analysis.

Skills in conducting market research, understanding industry trends, and analyzing competitor offerings can provide a competitive advantage.

A deep understanding of the donor management software and its features, allowing for more effective communication with customers and the product development team.

A strong grasp of the nonprofit sector and donor management software, with the ability to leverage industry knowledge to drive expansion sales within the existing customer base.