Pomelo Care · 11 hours ago

Market Operations Lead (Evening Shift)

United States

Full-time

Remote

Senior Level

$85K/yr - $95K/yr

4+ years exp

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Responsibilities

Lead the operations and evening coverage to all care delivery pods, consisting of multi-specialty clinicians, triage/evening nurses, and support team members

Be accountable for pod performance, including hitting growth targets, profitability goals, and clinical outcomes metrics

Collaborate with marketing, population health, and clinical teams to establish regular patient engagement and outcomes goals for your care delivery pods

Ensure effective communication and collaboration with the day shift Market Operations Leads to relay pod updates seamlessly

Monitor the progress of care delivery pods against established goals, identifying areas where pods are exceeding or not meeting goals

Analyze data and metrics to gain insights into pod performance

Develop and implement plans to test new ideas and processes within the pods, aiming to enhance performance and exceed goals

Identify opportunities to streamline and optimize processes within the pods, and provide feedback to cross-functional partners

Co-lead daily huddles for the clinical team alongside pod provider leads, fostering effective communication and collaboration

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Operations experienceHealthcare deliveryData analysisCross-functional collaborationConsulting experienceComfort with ambiguityMaternalChild health

Required

4+ years operations or consulting experience, ideally having worked within healthcare delivery or a high-growth startup

Extremely data-driven and an analytical thinker - you love digging through data to solve complex problems

Results-oriented operator

Meticulous attention to detail and highly organized

Comfort with ambiguity

Ability to work cross-functionally with clinicians and technical teams

Passionate about maternal and child health

Benefits

Competitive healthcare benefits

Generous equity compensation

Unlimited vacation

Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)