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Company

Pomelo Care · 11 hours ago

Manager/Senior Manager of Community Engagement

United States

Full-time

Remote

Mid, Senior Level

$125K/yr - $150K/yr

4+ years exp

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Responsibilities

Lead engagement with external stakeholders to provide education about Pomelo Care services and establish streamlined pathways for communication with in-person care teams

Support collaboration with health plan care management teams, including referral management and coordination of clinical rounds

Serve as a primary contact for Pomelo’s customers, partnering with the Customer Success team to develop strong relationships and a deep understanding of customer and member needs to deliver an ongoing best-in-class customer experience

Use data to tell meaningful and actionable stories to customers, through regular monthly reporting and business reviews with partners customers to identify areas for improvement, demonstrate Pomelo’s impact for patients and plans/employers, and drive customer retention

Investigate and identify patient trends across Pomelo’s customers, markets, and lines of business

Support seamless and on-time implementations across Pomelo’s customers, monitoring and resolving go-live risks, facilitating collaboration across customer and Pomelo stakeholders, and continuing to evolve implementation best practices

Advocate for strategic customer needs and feedback internally, and work cross-functionally with other teams to achieve outcomes and results for customers and Pomelo

Collaborate closely with Pomelo partnerships, marketing, data, and operations teams on strategic customer opportunities, including presentations, major enrollment campaigns, or other initiatives critical to Pomelo’s customer success

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Health tech experienceHealthcare experienceConsultingCustomer successRelationship managementData-driven decision makingProject management across stakeholdersImplementation solutionsProject managementSales managementRetention goalsExpansion goalsVirtual care experienceValue-based care models

Required

4-7 years of experience in consulting, customer success, or project management, with at least 2+ years of health tech or healthcare experience

Experience managing relationships or sales with physician and practice/hospital leadership

Strong relationship management and creative problem solving experience, with a proactive, detail-oriented, and customer-focused mindset

Proven experience managing projects and competing priorities across a range of external stakeholders and cross-functional internal teams

Exceptional written and verbal communication skills

Self-motivated and eager to thrive in a fast-paced metric-driven environment, with a track record of meeting or exceeding customer satisfaction, retention, and expansion goals

Willingness and interest in using data and research to learn new content areas

Preferred

Experience implementing solutions within medical practices or hospital systems, or experience managing health plan or employer relationships

Experience working in a virtual care setting and/or with value-based care models

Benefits

Competitive healthcare benefits

Generous equity compensation

Unlimited vacation

Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)