Pomelo Care · 9 hours ago

Care Coordinator

United States

Full-time

Remote

Mid Level

$40K/yr - $50K/yr

4+ years exp

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Responsibilities

Work closely with clinical staff to provide care navigation support for patients who need help finding providers in their network and/or being connected to other care or social services such as housing, transportation, WIC and SNAP.

Monitor our member support phone line and answer any questions that patients call in with

Complete eligibility checks for new and existing patients and own the patient offboarding process

Own patient scheduling, including patient prioritization, appointment reminders and provider schedule optimization

Manage referrals to health plan’s Case Management team

Collaborate with Market Operations Lead to develop new workflows focused on improving care coordinator efficiency

Other responsibilities as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Healthcare AdministrationVirtual CareSDOH PlatformsPatient SchedulingMaternalChild HealthCross-Functional Collaboration

Required

4+ years healthcare administration experience, ideally having worked within virtual care

Familiarity with SDOH platforms and referrals

Results-oriented operator who moves fast

Meticulous attention to detail

Goes the extra mile for patients

Comfort with ambiguity

Ability to work cross-functionally with clinicians

Passionate about maternal and child health

Benefits

Competitive healthcare benefits

Generous equity compensation

Unlimited vacation

Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)