81 applicants

Company

NICE · 1 day ago

Solutions Architect

United States

Contract

Remote

Senior Level

6+ years exp

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Enterprise SoftwareInformation Technology

H1B Sponsor Likely

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Responsibilities

Client Leadership

Elicit solution requirements and objectives from clients and stakeholders and then break them down into functional requirements, including use cases, user stories, and acceptance criteria

Assist with the development of business cases, project proposals, and SOWs as part of new business opportunity development

Perform data, process, and fit/gap analysis to help stakeholders define the scope of new solutions

Help inform and drive business process engineering and change management recommendations and planning

Prepare and deliver presentations to clients and stakeholders in the form of solution approaches or overviews, impact assessments, and project readouts.

Serve as the solution expert during the NICE pre-sales and implementation cycles, understanding Customer Centric Selling and Project Implementation methodologies such that you can ensure NICE delivers the right solution to the customer and that desired business outcomes are achieved (greatest ROI)

Technical Leadership:

Be able to speak to the capabilities of the NICE Product Suite

Assist with technical product configuration and scripting as required

Assist with process, data and object modeling in various application and database environments

Provide technical architecture leadership, analysis, design, development and enhancement

Maintain expertise and currency in industry leading contact center technologies

Solution Leadership

Assist with the project management of the end-to-end solution life-cycle

Conduct comprehensive cost/benefit analysis and prepare solution cases for projects

Present a professional image in conduct, attitude and attire

Communicate in an effective and professional way with customers in and outside of inContact.

Follow the company Code of Ethics and NICE policies and procedures at all times

Supervise during the solution life-cycle, any junior level client staff, or any sub-contracted personnel assigned to your project team

Follow the company Code of Ethics and NICE policies and procedures at all times

Communicate in an effective and professional way

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Solution ArchitectureConsultingContact Center ExperienceData Flow DiagramsProcess AnalysisTechnical Product ConfigurationMS Office SuiteProject ManagementBusiness AcumenSaaS EnvironmentVirtual Communication Tools

Required

Bachelor's degree in a related technology field.

6+ years of solution architecture experience

6+ years of consulting or customer engagement experience

5+ years of contact center experience

Successful track record in best-of-class solutions with a portfolio of strong work examples

Analytically minded with strong interpersonal, presentation, project management, problem solving, and communication skills

Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients

Experience in systems integration, process analysis and process diagramming

Ability to translate solution functionality and opportunities into clear, precise and easy to read functional documentation

Experience with iterative/phase-based project management approaches

Ability to visually communicate process/system requirements and recommendations in the form of cross-functional process flow and data flow diagrams

Strong business acumen to quickly learn new solution processes and understand how technology supports the business in achieving revenue and profit goals

Comfortable working in a fast paced, results-oriented environment

Ability to work with remote customers and communicate using virtual communication tools

Ability to manage deliverables across multiple projects and meet tight deadlines.

Develop a strong business and technical understanding of the inContact product family

Technical Project Management experience leading implementations in a SaaS environment

Proficiency in MS Office suite, including MS Visio (or other diagramming tool), and advanced MS Excel and PowerPoint skills

Excellent verbal and written communication skills

Preferred

MBA Preferred

Company

NICE

Glassdoor

3.9

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data.

Founded in 1986

Ra'anana, HaMerkaz, ISR

5,001-10,000 employees

http://nice.com

H1B Sponsorship

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2023 (7)

2022 (7)

2021 (5)

2020 (16)