Charlie Health · 10 hours ago

Care Navigator

Remote, United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Ensure a supportive, positive experience for clients and referral sources / external providers

Work directly with clients, families, and referral sources to understand their needs and preferences

Make accurate and timely outbound referrals for who are not admitted to Charlie Health

Collaborate closely with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities

Document all client and referral source interactions in the electronic record system

Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide

Function as a liaison between Charlie Health and partners to ensure all ongoing needs are met and the client experience remains at the center

Adhere to stated policies and procedures and achieve performance metrics goals

Qualification

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