40 applicants

Company

Pair Team · 9 hours ago

Bilingual Case Manager (Remote Flexible, Spanish Speaking)

Merced, California

Full-time

Remote

Entry Level

$22/hr - $25/hr

1+ years exp

Maximize your interview chances

Health CareHospital

Growth Opportunities

Insider Connection @Pair Team

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals

Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system

Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members

Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan

Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks

Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions

Consistently meet monthly encounter metrics to ensure compliance with health plan regulations

Identify and break down barriers ensuring individuals’ continuation with the program

Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups

Coordinate physical care management appointments through collaboration with external and internal providers

Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Case ManagementBilingual - English/SpanishCultural FluencyMotivational InterviewingCRM DatabasesExcelWordVideo ConferencingMedical TerminologyCollaborative Skills

Required

1+ years of general work experience (Case Management preferred)

You are physically located in California

Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations

Virtual Ops requires a quiet, HIPAA compliant and internet connected space

Bilingual – English/Spanish

Strong understanding of cultural fluency

High degree of empathy

Ability to work collaboratively in a multidisciplinary team

An eye for optimization

Organizational skills

Ability to remain patient when faced with adversity

Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing

A valid driver’s license and auto liability insurance

Preferred

Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder

2+ years of case management experience

Experience with motivational interviewing

Knowledge of medical terminology

Zest for problem solving, seeking answers, and thinking outside the box

Detail-oriented and organized self-starter who is a rockstar multitasker

Reliable and comfortable in an ever-changing environment