Thyme Care · 9 hours ago

Education and Enablement Coordinator

Remote or Huntsville, AL

Full-time

Remote

Entry Level

$33.66/hr - $34.62/hr

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Health CareMedical

No H1B

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Responsibilities

Facilitating training sessions and developing training content for Thyme Care’s Care Team onboarding program.

Reviewing trainees’ interactions with our members (via telephone, text, email, etc.) and providing coaching.

Ensuring that new hires and existing Care Team members receive the training and coaching to be successful in their roles.

Identifying and surfacing quality trends and training needs to inform better enablement materials and coaching areas for the Care Team.

Assisting with routine call reviews for existing Care Team members.

Developing training resources for ongoing department education, such as product updates/releases, changes in workflows/processes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Facilitating training sessionsDeveloping training contentQuality auditing skillsCoachingVideo softwareGoogle SuiteSlackElectronic health recordsOperational orientationComfort with ambiguityDesire to learn technologiesEffective listening