50 applicants

Company

Thyme Care · 6 hours ago

Senior Manager, Care Delivery Operations

Remote or New York, NY

Full-time

Remote

Senior Level

$140K/yr - $160K/yr

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Responsibilities

Drive the development and optimization of care team operations infrastructure, efficiency, and effectiveness.

Conduct structured observations to identify failure points and optimize throughput across Care Delivery processes.

Lead efforts to enhance operational efficiency and ensure seamless, streamlined processes across the Care Delivery team.

Assist in providing policy and procedure document management oversight and support.

Lead cross-functional projects, including partnership and vendor implementations.

Monitor, analyze, and report on operational metrics and performance indicators to identify areas for improvement and implement data-driven solutions.

Support Care Delivery leadership enablement through queue and metrics data pulls, monitoring, trending, and remediation.

Become a key cross-functional partner to Product, Data, Clinical and across Care Delivery.

Contribute to program scalability and value by identifying opportunities and resolving issues to standardize, refine, and improve processes.

Own the full lifecycle of cross-functional projects, including scoping, impact analysis, project plan, stakeholder management, risk mitigation, timely execution, and driving measurable improvements.

Design, implement, monitor, and optimize pilot programs, ensuring alignment with company goals and measurable outcomes.

Support departmental leadership by taking on mission critical and ad-hoc assignments and projects.

Foster a positive culture of collaboration, effective communication, prioritization, problem solving, and continuous improvement.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Healthcare OperationsProcess ImprovementData AnalysisProject ManagementElectronic Health RecordsExcel (Advanced Functions)Cross-functional Collaboration

Required

Proven track record for building and improving complex processes in a healthcare startup environment.

Project management and analytical skills to drive strategic initiatives and build scalable programs and processes.

Ability to conduct structured observations to identify failure points and optimize throughput across Care Delivery processes.

Experience in leading efforts to enhance operational efficiency and ensure seamless, streamlined processes across the Care Delivery team.

Experience in providing policy and procedure document management oversight and support.

Experience in leading cross-functional projects, including partnership and vendor implementations.

Ability to monitor, analyze, and report on operational metrics and performance indicators to identify areas for improvement and implement data-driven solutions.

Experience in supporting Care Delivery leadership enablement through queue and metrics data pulls, monitoring, trending, and remediation.

Ability to contribute to program scalability and value by identifying opportunities and resolving issues to standardize, refine, and improve processes.

Experience in owning the full lifecycle of cross-functional projects, including scoping, impact analysis, project plan, stakeholder management, risk mitigation, timely execution, and driving measurable improvements.

Experience in designing, implementing, monitoring, and optimizing pilot programs, ensuring alignment with company goals and measurable outcomes.

Ability to support departmental leadership by taking on mission critical and ad-hoc assignments and projects.

Ability to foster a positive culture of collaboration, effective communication, prioritization, problem solving, and continuous improvement.

Comfort with ambiguity and a proven track record of success within scaling businesses, fast-paced environments, and/or startups.

A passion for learning and mastering new technologies, adept with tools like Zoom, Google Suite, Slack, Linear, electronic health records, and Excel (can perform complex functions).

Self-starter who can prioritize effectively and solve problems without needing direction.

Ability to introduce new ways of looking at problems and successfully operationalize the solution.

Humble and proactive in seeking feedback from others, always looking to learn, grow, and collaborate with others to achieve shared objectives.

Curious, resilient, with a growth mindset, and committed to fostering a positive environment.