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Company

Thyme Care · 7 hours ago

Bilingual Care Partner

Remote or Nashville, TN

Full-time

Remote

Entry Level

$24.03/hr - $24.03/hr

2+ years exp

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Health CareMedical

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Responsibilities

Talk to, navigate, and guide members who have cancer throughout their journey.

Reach out to members by phone, text, video, and email to check in on their needs.

Help members connect with providers or resources (e.g., transportation, financial grants, emotional support resources, medical equipment).

Assist members in scheduling health and wellness visits with the provider team.

Conduct survey assessments to determine changes in health, needs, and goals for advanced care planning.

Ensure sufficient coverage at all times by maintaining a schedule that includes lunch and two breaks.

Complete virtual onboarding and training (three weeks long) and become familiar with Thyme Care systems, tools, technology, partners, and expectations.

Complete at least 30 calls with members each day.

Build strong, trusting relationships with members based on listening and empathy.

Identify and prioritize a member's needs and connect them with healthcare providers, social services, diagnostic appointments, and medical treatments.

Follow Care Team policies and procedures, escalation pathways, best practices, and quality standards.

Guide members to the right resources and information to support them throughout their care journey.

Look for opportunities to improve the experience, quality, and outcomes of work with members.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Patient-facing experienceHealthcare knowledgeMetrics-driven successBilingual (Spanish)Experience in healthcare call centerComfort with ambiguityExperience in fast-paced environment

Required

At least 2 years of experience in a patient-facing or member-facing role.

Success in a metrics-driven, feedback-oriented environment.

A member-first approach. You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives.

Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs, and do what it takes to ensure that urgent and important needs are acted on immediately.

Seek diverse perspectives. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.

Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.

Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.

Comfort with technology. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.

A quiet working space. It’s important you’ve worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected.

Bilingual. You are fluent in Spanish.

You must be located within lower 48 United States due to contractual limitations with accessing PHIs.

Thyme Care employees are expected to be fully vaccinated against COVID-19 as defined by the Centers for Disease Control and Prevention, subject to conflicting laws and exemptions based on medical or religious objections.

Preferred

Healthcare experience preferred.

Experience working from home and/or in a fast-paced environment, a plus.

A baseline knowledge of healthcare will be valuable to your success in this role.

Ideally, we'd like to see 2+ years of experience working at the front office of a doctor's office, working in a healthcare call center, or in a patient-facing role at a healthcare startup.