Greenway Health · 9 hours ago

Vice President, Client Support

Tampa, FL

Full-time

Remote

Director/Executive

10+ years exp

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Responsibilities

Develop and implement a comprehensive client support strategy aligned with company goals

Provide regular updates to executive leadership on support metrics and initiatives.

Identify opportunities to streamline and optimize support processes

Effectively manage resources within budgeted spend; oversee forecasting and fiscal planning for cost center

Represent the voice of our clients with other stakeholders across the company to ensure their needs are represented and heard

Lead, mentor, and develop a high-performing client support team

Foster a culture of excellence, accountability, and continuous improvement

Ensure timely and effective resolution of client issues and inquiries

Monitor and analyze support metrics to identify trends and areas for improvement

Build and maintain strong relationships with key clients; act as an escalation point for critical client issues

Implement best practices and innovative solutions to enhance the client support experience

Collaborate with product development and IT teams to address systemic issues and improve product functionality

Partner with other functions across the company to ensure operational readiness in support of new products or services, regulatory or market changes, and other needs as they arise

All other duties and responsibilities as assigned

Qualification

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Client support strategyHealthcare technologyLeadership experienceSalesforce Service Cloud VoiceExecutive presentationsData-based decision-makingLean conceptsGlobal workforce managementBusiness planningOrganizational developmentChange managementHealthcare experience