VideoAmp · 7 hours ago
Technical Support Manager - Planning
United States
Full-time
Remote
Mid Level
$105K/yr - $115K/yr
3+ years exp
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Responsibilities
Lead the technical onboarding process for new clients which could include platform setup and data integration
Serve as the primary technical point of contact for clients, providing ongoing support and troubleshooting for technical issues by utilizing internal databases and tools
Work cross-functionality with internal teams in product, engineering, and data science if needed to investigate, resolve, and help update clients or team technologies, processes, or policies where needed
Monitor platform and data performance to proactively identify and resolve issues before they impact clients
Maintain up-to-date knowledge of the latest technologies and trends in TV and video advertising
Continued support for book of business by resolving any questions or requests that arise
Daily communication with account teams for reviewing current and upcoming business needs and timelines
Owning and developing end to end documentation on processes or workflows for the team, helping build out knowledgebase
Qualification
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Required
Bachelor’s Degree preferred
3+ years of experience in a technical client-facing role, preferably in the advertising and/or television broadcast industry
Industry knowledge in Linear TV Broadcast, Digital Streaming, markets, and technologies strongly preferred
Strong technical skills and knowledge of relevant technologies and systems, including databases, APIs, and scripting languages
Passion for designing processes that scale and 'getting their hands dirty' by digging into technical operations for optimal solutions
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
Capacity to manage multiple projects with tight deadlines
SQL competency, understanding of complex query structure for large datasets
Strong documentation skills for capturing the project and processes
Benefits
Discretionary and flexible paid time off
In addition to standard US holidays off, VideoAmp employees also partake in week long Summer and Winter Breaks
Comprehensive medical, dental, and vision benefits for you and your dependents - including multiple options fully covered by VideoAmp
Unlimited financial wellness sessions with Origin financial advisors
401k Plan
HSA & FSA
Commuter Benefits
Cell Phone Reimbursement
Paid Maternity and Parental Leave for All Family Additions
Company
VideoAmp
VideoAmp is a software and data company that provides measurement and optimization tools for the advertising ecosystem.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$606.6MKey Investors
Vista Credit PartnersCapital IP Investment Partners LPThe Raine Group
2023-09-13Series G· $150M
2021-10-21Series F· $275M
2021-02-02Debt Financing· $75M
Leadership Team
Ross McCray
Co-Founder & CEO
Tony Fagan
Chief Technology Officer
Recent News
Company data provided by crunchbase
