Antibionic ยท 21 hours ago
Customer Success Director
United States
Part-time
Remote
Director/Executive
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Responsibilities
Develop and implement comprehensive strategies to boost customer engagement and satisfaction.
Guide and mentor the customer success team in delivering outstanding support and onboarding experiences.
Act as the primary liaison between clients and internal teams to ensure alignment with client goals and expectations.
Monitor key customer health metrics and proactively address any issues to prevent escalation.
Collect and analyze client feedback to contribute to product development and service enhancements.
Qualification
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Required
A proven track record in customer success or account management roles.
Exceptional communication and interpersonal skills.
Strong analytical and problem-solving capabilities.
Experience in SaaS environments is advantageous.
A genuine passion for customer advocacy and a commitment to achieving impactful results.
Company
Antibionic
Antibionic is combating fake content, traffic, reviews, and profiles online.
Founded in 2023
1 employee
Funding
Current Stage
Early StageCompany data provided by crunchbase
