Sunnova Energy · 13 hours ago

New Home Solar Advisor (January 2025 Start Date)

United States

Full-time

Remote

Entry Level

$21.75/hr - $21.75/hr

3+ years exp

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Responsibilities

Communicates with new homeowners and welcomes them to our program, answers their questions, and serves as an ongoing resource and knowledge expert for any questions or concerns about any aspect of the homeowner’s experience; serves as primary point of contact for solar standard community new homebuyers. Informs homeowners of the expectations about the solar program from the time of sale through system activation.

Communicates effectively with homeowners and addresses concerns; capable of going "off script" while still capturing the spirit of the scripted message, achieving objectives of the communication, and staying within policies and procedures. Articulates Sunnova's core product offerings and explains net energy metering, tiers, and other utility protocols.

Creates and maintains the customer’s profile, continuously tracking the status of their account; tracks permission to operate and ensures customer system activations occur in a timely manner.

Opens service requests, follows up and coordinates with other departments as appropriate to resolve situations.

Transfers information received from emails, forms, or phone conversations and performs data entry of required values into appropriate fields in CRM tool or spreadsheets.

Demonstrates expert telephone skills when making outbound calls and receiving inbound phone calls in a production-based contact center environment.

Meets or exceeds daily, weekly, monthly, and quarterly deadlines as assigned by management.

Participates in meetings within the department, offers insights and potential solutions.

Qualification

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Solar Industry ExperienceSalesforceNet Energy MeteringCall Center ExperienceMS OutlookData Entry

Required

High School Diploma/GED

Working knowledge of a computer, telephone, and basic software applications, including expert knowledge in managing personal and team calendars in MS Outlook

Contact or Call Center experience, preferably within an environment requiring a blend of telephone, email, and live chat interactions

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