Precision Solutions · 5 hours ago

Technical Customer Success Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

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AdvertisingBusiness Development

No H1B

Security Clearance Required

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Responsibilities

Serve as the technical point of contact for customers, managing relationships and ensuring their satisfaction with our client's AI-driven solutions

Develop and maintain a deep understanding of our client's platform, including its generative AI capabilities and applications in government and commercial sectors

Collaborate with customers to identify their technical use cases and provide guidance on best practices for utilizing our client's platform effectively

Conduct technical training sessions and workshops to educate clients on the features and functionalities of our client's solutions

Work closely with cross-functional teams, including engineering and product management, to address customers’ needs and enhance the platform based on user feedback

Track and report on customer engagement, usage metrics, and success stories, providing regular updates to both internal and external stakeholders

Develop and implement strategies for continuous improvement in customer success initiatives, focusing on technical support and customer satisfaction

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Customer SuccessGenerative AI technologiesGovernment experienceClient success metricsTechnical trainingProject management tools

Required

3+ years of experience in a technical customer success, technical account management, or related role, preferably within government agencies

Experience working within the government (as a service member or civilian) or as a government contractor is required

Strong understanding of generative AI technologies and their applications, with a proven ability to communicate complex technical concepts to non-technical stakeholders

Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams

Experience in tracking and reporting on client success metrics and technical engagement

US Citizenship - Clearable; Ability to obtain a Secret Clearance