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Company

Teleperformance · 10 hours ago

SVP- Business Development, Trust & Safety and Generative AI

United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

8+ years exp

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CRMCustomer Service

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Lead the creation and execution of business development strategies focused on the intersection of generative AI, data annotation, data labeling, and gig economy crowdsourcing platforms.

Identify emerging opportunities in the AI data services market, particularly in industries reliant on large-scale data for training machine learning models such as marketplaces, social media, autonomous vehicles, healthcare, finance etc.

Create market specific offering within the GEN AI space focusing on Training the AI and safety of AI (Red Teaming, Prompt Engineering, RLHF, Content rating etc)

Spearhead the development and launch of a new service line that integrates gig workforce platforms, data annotation, labeling services, and generative AI capabilities. Ensure the service offering is scalable, cost-effective, and delivers high-quality data for training AI models across multiple industries.

Work cross-functionally with product, AI development, and operations teams to design and implement seamless workflows that combine human expertise with AI-powered tools for optimal data annotation and labeling processes.

Identify, evaluate, and lead the acquisition or strategic partnerships with platforms specializing in data annotation and labeling services.

Negotiate contracts, manage integrations, and drive alignment with internal teams to ensure seamless collaboration with these platforms, leveraging their capabilities to enhance the company's AI-driven data services offering.

Assess the potential for either acquiring a data annotation platform or establishing long-term partnerships to build a robust and scalable data labeling operation in-house or through third-party solutions.

Drive client acquisition efforts by promoting the new service line to industries in need of data labeling, annotation, and crowdsourcing solutions for AI training.

Build and maintain strong relationships with prospective clients, ensuring a deep understanding of their data needs and providing tailored, high-impact solutions.

Develop a detailed revenue model for the new service line, focusing on achieving revenue targets through the commercialization of gig-based data annotation and generative AI solutions.

Monitor and report on performance metrics, adjusting strategies to ensure growth of the service line and the overall business.

Qualification

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Sales ExperienceBusiness DevelopmentLeadership ExperienceData AnnotationData LabelingCrowdsourcing

Required

Sales Experience – hunting new logos or hunting for new opportunities across multiple industries within the T&S/Gen AI ecosystem

Analytical thinking, proactive attitude, strong written and oral communication skills.

8+ years of proven success in business development and consultative experience in the T&S industry

5+ years of leadership experience managing staff. Proven positive leadership skills. Successful track record of positively influencing and working effectively with all levels

10+ years of previous outsourcing/BPO, operations, or consumer credit experience required

5+ years of experience in various aspects of the T&S space with a heavy focus on Gen AI, Data Labelling/Annotation and Crowdsourcing space

Ability to persuade and influence others with proven negotiation and sales skills and the ability to work at a senior level

Outstanding communication skills with leadership and executive-level partners – written and verbal.

Being comfortable presenting in a group setting

Analytical thinking, proactive attitude, strong written and oral communication skills

Strong negotiation and business management skills

Must be highly detailed oriented with the ability to be productive, accountable, and manage to work under tight deadlines when needed

Great Team player and passionate about selling

Company

Teleperformance

Glassdoor

4.2

Teleperformance is an outsourcing company that provides services for debt collection, telemarketing, CRM, and communication.

Founded in 2018

Sheridan, Wyoming, USA

10,001+ employees

https://www.teleperformance.com/en-us

H1B Sponsorship

Teleperformance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2023 (1)