Preply · 5 hours ago
Customer Support Specialist (Remote)
United States
Full-time
Remote
Entry Level
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Responsibilities
Answer customers’ questions and resolving any issues that they may be facing;
Identify problem areas and flagging them to the concerned team;
Ensure customer satisfaction, and work on collecting and tracking user's feedback;
Work closely with the product teams to resolve issues and share customer feedback;
Qualification
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Required
Previous experience providing support through live chats
Fluency in English
Strong technical and analytical skills
Ability to provide proactive and innovative solutions
Outstanding written and verbal skills
Ability to understand customer's needs
Ability to work in teams
A customer-centric, empathetic mindset with excellent listening skills
An ability to focus on what counts, creating simple solutions to deliver fast results
A passion for learning and desire for self-improvement
Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD
Internet connection of at least 30mbs
Benefits
A generous monthly allowance for lessons on Preply.com
Learning & Development budget
Time off for your self-development
A competitive financial package with equity and leave allowance.
Company
Preply
Preply is an online tutoring platform, aiming to help students achieve their learning goals and prepare them to speak confidently.
Founded in 2012
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
$170.09MKey Investors
Horizon CapitalOwl VenturesHoxton Ventures
2023-07-19Series C· $42M
2023-07-19Debt Financing· $28M
2022-03-30Series C· $49.45M
Leadership Team
Kirill Bigai
CEO & Co-Founder
Serge Lukianov
Co-founder
Recent News
2024-05-20
2024-05-20
2024-05-20
Company data provided by crunchbase
