TaxDome · 5 hours ago

Customer Success Representative (English+German/CET)

United States

Full-time

Remote

Entry Level

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AccountingSoftware

Growth Opportunities

Hiring Manager

Anna Korziuk

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Responsibilities

Email/Tickets processing, testing, and troubleshooting according to provided documentation and training;

Dispatching tickets to various functional customers teams;

Ongoing learning and staying up-to-date on all relevant products and technologies;

Providing phone support, Zoom 1:1 meetings for end customers;

Proactively identify issues that may affect customers and escalate them for resolution.

Qualification

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Fluent in EnglishFluent in GermanCustomer Service ExperienceSaaS Industry ExperienceOnboarding ExperienceCRM Tools KnowledgeBasic Tech KnowledgeChat Communication ToolsEmail Communication ToolsWillingness to Accept ChallengesCommitment to Goals