Be an early applicantLess than 25 applicantsPosted by Agency

Company

ACS Consultancy Services, Inc · 5 hours ago

ERP Helpdesk Coordinator

United States

Full-time

Remote

Mid Level

Maximize your interview chances

ConsultingInformation Services

No H1B

U.S. Citizen Only

Security Clearance Required

Insider Connection @ACS Consultancy Services, Inc

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Regularly monitor ERP system performance and logs to detect potential issues before they escalate.

Ensure appropriate role-based access control is maintained to comply with security and governance policies.

Assist in evaluating the impact of ERP updates or changes on existing workflows.

Communicate upcoming changes to users and provide guidance on adapting to new features.

Gather requirements from users for ERP customizations and enhancements.

Work with technical teams to prioritize and implement these changes.

Assist users in generating and customizing ERP reports as needed.

Provide insights and metrics on system usage and support requests to management.

Help troubleshoot and support integrations between the ERP system and other software (e.g., CRM, HRIS, or supply chain tools).

Support internal and external audits by providing required ERP data or access logs.

Ensure compliance with organizational policies and regulatory standards.

Develop and maintain an escalation process for critical or unresolved issues, involving higher-level IT teams or vendors.

Continuously update internal and external knowledge base resources with lessons learned from resolved tickets and user feedback.

Collaborate on backup and recovery strategies for ERP-related data and system configurations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

APIsSQLERP project supportIndustry-specific ERP modulesITIL certificationERP certificationsUser interactionHigh-pressure situation handlingFederal ExperienceSecurity clearance

Required

Experience with APIs, data flows, or middleware used in ERP systems.

Understanding of database systems like SQL for basic querying and troubleshooting.

Analytical thinking to identify root causes of issues and recommend effective solutions.

Ability to interact effectively with non-technical users and explain complex concepts in simple terms.

Support ERP-related projects, such as module rollouts or system upgrades, by tracking progress and milestones.

Awareness of industry-specific ERP modules (e.g., manufacturing, finance, or healthcare) for tailored support.

ITIL certification for service management.

ERP-specific certifications (e.g., SAP Certified Application Associate, Oracle ERP Cloud certification).

Ability to handle high-pressure situations calmly and efficiently.

Excellent organizational and multitasking skills to manage competing priorities.

Strong verbal and written communication skills to document and explain solutions clearly.

Required Security clearance.

Preferred

Federal Experience is a plus.

Company

ACS Consultancy Services, Inc

ACS Consultancy Services Inc is a Small Business that is New York State and New York City Certified Minority and Women-Owned Business Enterprise (MWBE).

Founded in 2011