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Company

DHL Global Forwarding · 7 hours ago

Client Success Manager - Customs Brokerage (100% Remote)

Newark, NJ

Full-time

Remote

Mid Level

3+ years exp

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AccountingConsulting

Actively Hiring

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Responsibilities

Manage the overall delivery and performance of customs services for assigned accounts.

Track and assess DGF US customs KPI operations related to assigned accounts.

Develop, implement, and maintain Standard Operating Procedures for assigned accounts.

Oversee and manage customer and DGF reporting metrics.

Prepare, schedule, and deliver Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) to assigned accounts, both virtually and in person.

Participate in regular conference calls with customers to discuss performance, compliance practices, challenges, and identify growth opportunities.

Analyze data related to critical import activity and exceptions to ensure consistent service delivery.

Address and resolve customer complaints and manage the issuance of Corrective and Preventive Actions (CAPA).

Maintain strong relationships with customers, DGF Brokerage Management and Operations Staff, Vendors, and the Commercial Team.

Provide regular feedback to customers and CDZ management on performance and business development.

Engage with customs operations teams to resolve challenges and develop preventive action plans.

Assist with billing accuracy, dispute resolution, and the collection of past due invoices.

Qualification

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International TradeCustoms ServicesCustomer Relationship ManagementLicensed Customs BrokerCustoms Compliance SpecialistMS Office

Required

Minimum 3 years experience with International Trade and Customs Services.

Proven experience in Customer Relationship Management within the customs logistics industry.

Ability to work independently with strong time management skills.

Proven commitment to customer satisfaction with excellent communication and interpersonal skills.

Proficiency in MS Office

Strong analytical and problem-solving capabilities.

Excellent telephone and email communication skills.

Willingness to travel up to 25% of the time.

Preferred

Licensed Customs Broker (LCB) and Customs Compliance Specialist (CCS) certifications are a plus.

Benefits

401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.

Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group’s success as shareholders.

Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.

Vision: Optional coverage for eye exams, frames, and contact lenses.

Dental: Optional coverage for preventative, major, and basic dental services.

Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.