Red River · 5 hours ago

Senior Account Manager

United States

Full-time

Remote

Senior Level

5+ years exp

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Information TechnologyInfrastructure

No H1B

U.S. Citizen Only

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Responsibilities

Managing the overall relationship with the client, serving as the client advocate within Red River, owning and maintaining client touchpoints, and ensuring client satisfaction

Understanding the client’s business objectives and working with Red River and client leadership to align services in support of those objectives

Assuring the successful completion of client onboarding and ongoing delivery of steady-state services

Managing account financials including forecasting and performance to budget for revenue and profit

Implementing a Client Stakeholder plan to strengthen relationships with key client stakeholders

Informing client of new capabilities and developments within Red River and proposing ideas and solutions that will provide ongoing benefits to the client and improve the services

Qualification

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C-suite interactionAccount managementP&L managementProposal developmentServiceNowITIL frameworkStrategic directionThird-party services

Required

Executive level presence with experience interacting with C-suite

Strong communication skills with experience discussing project deadlines, responsibilities and goals with clients

Organizational and time management skills to stay ahead of regular deadlines and to organize projects, clients’ files and other important tasks

Problem-solving and critical thinking skills to quickly find creative solutions to any client issues that may arise

Presentation skills to build strategies and report them clearly and professionally to both clients and employees

Account management experience to operationalize value creation for Red River clients

P&L management experience and order to cash management skills

Proposal development experience

BS Business Administration, Computer Science, Engineering or equivalent experience.

Previous account management experience in a technical engagement with focus on Data Center, Network, Cloud Computing, Unified Communications, Cyber Security, Database Management.

U.S. Citizenship Required