QVC · 6 hours ago
QVC Customer Service Specialist
Miami-FTL Area
Full-time
Remote
Entry Level
$15/hr - $15/hr
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Responsibilities
Busy day handling a high volume of customer inquiries.
You'll personalize the experience for each caller.
You'll answer incoming calls like confirming refunds, taking payments, placing orders, analyzing account data, and promoting additional products.
Opportunity for advancement across the entire Qurate network.
You'll report to an assigned Supervisor.
You'll work a set schedule and structured day, this includes a weekly weekend set shift.
Qualification
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Required
Answer inbound customer calls.
Assist customers by problem solving and de-escalating unique situations.
Sustain a high-paced call volume.
Personalize the experience for each caller.
Handle a high volume of customer inquiries.
Confirm refunds, take payments, place orders, analyze account data, and promote additional products.
Work a set schedule and structured day, including a weekly weekend set shift.
Communicate with a variety of styles.
Navigate multiple systems and screens.
Follow QVC computer system requirements.
Troubleshoot own technical problems (partner with IT when needed).
Available to work weekends, holidays, and additional hours.
Reside in Florida, Georgia, Greater Boise, ID area, North Carolina, South Carolina, Texas, or Virginia.
Self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years.
Headset compatible with QVC specifications.
High-speed internet connection. Satellite, broadband, wireless, mobile, or dial-up services are not permitted.
Attend and participate in a paid training period for six weeks, Monday - Friday 9:00 am - 5:30 pm ET.
Benefits
Health care benefits starting on day 1
401(k)
Paid time off
Tuition reimbursement
Employee assistance program
Parental leave
Paid volunteer hours
Company discounts
Company
QVC
We deliver the joy of discovery through the power of relationships.
Founded in 1991
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
France Roy
Chief Technology Officer, Sune
Bill Wafford
Chief Administrative Officer
Recent News
2024-11-20
https://www.inquirer.com
2024-11-19
Digital Commerce 360
2024-11-19
Company data provided by crunchbase
