HSN · 6 hours ago
HSN Work at Home Customer Service
Knoxville Metro
Full-time
Remote
Entry Level
$15/hr - $15/hr
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Responsibilities
Busy day handling a high volume of customer inquiries.
You'll personalizing the experience for each caller.
You'll answer incoming calls like confirming refunds, taking payments, placing orders, analyzing account data, and promoting additional products.
Opportunity for advancement across the entire Qurate network.
You'll report to an assigned Supervisor.
You'll work a set schedule and structured day.
Bilingual Specialist opportunity for those fluent in Spanish and English.
Qualification
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Required
Ability to handle a high volume of customer inquiries.
Ability to personalize the experience for each caller.
Ability to answer incoming calls like confirming refunds, taking payments, placing orders, analyzing account data, and promoting additional products.
Ability to learn and work in a virtual environment.
Ability to communicate with a variety of styles.
Ability to navigate multiple systems and screens.
Ability to follow HSN computer system requirements.
Ability to troubleshoot own technical problems (partner with IT when needed).
Availability to work weekends, holidays, and additional hours as required.
Residence in Georgia, Florida, Tennessee, or Virginia.
Self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years.
Headset compatible with HSN specifications.
High-speed internet connection (Satellite, broadband, wireless, mobile, or dial-up services are not permitted).
Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported.
Attendance and participation in a paid training period.
Preferred
Bilingual Specialist opportunity for those fluent in Spanish and English.
Experience in customer service or retail environments.
Familiarity with video commerce or e-commerce platforms.
Benefits
Health care benefits starting on day 1
401(k)
Paid time off
Tuition reimbursement
Employee assistance program
Parental leave
Paid volunteer hours
Company discounts
Company
HSN
HSN is an online marketplace and community that sells clothes and provides a place to discuss fashion and life.
Founded in 1977
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-07-06Acquired· undefined
2008-08-21IPO· undefined
Leadership Team
Karen Etzkorn
EVP & CIO
Rosalia Bucaro Polizzi
Chief Merchant
Recent News
2024-11-20
2024-11-12
The Economic Times
2024-05-05
Company data provided by crunchbase
